— BUILT BY A DUTY OPERATIONS MANAGER, NOT A SOFTWARE COMPANY
the whole venue, in one loop.
A guest speaks. Your duty manager knows in seconds. The staff member who fixed it gets the credit. Leadership sees all of it live. looopoi closes the loop that every other system leaves open.
A guest scans the QR on their table. Everything after that happens on its own.
step 01
guest speaks
Under 30 seconds. Rating, category, comment, and the name of whoever served them. Any phone, no app. QR code guest feedback and NFC table feedback both supported.
ANY PHONE
step 02
alert fires
A red card lands on the duty manager's screen the moment it's submitted. No refresh. The stopwatch starts. Real-time complaint alerts for restaurant operations.
REAL-TIME
step 03
staff get credit
Named in a good review? Points land on the live leaderboard automatically. Staff gamification hospitality built into every shift.
AUTOMATIC
step 04
leadership sees everything
Every venue, every incident, every leaderboard. One Command Center. Multi-venue restaurant dashboard made simple.
MULTI-VENUE
most systems collect feedback. looopoi closes the loop.
the problem
most venues find out what went wrong hours too late.
⚡
complaints go cold
A guest rates one star and walks out. Nobody knows until it's a Google review.
— 1 bad review costs an average of 30 customers · Womply
📋
shift data disappears
Paper notes, WhatsApp, verbal handover. Nothing searchable. Nothing that compounds.
— NZ hospitality turnover up to 88% · MBIE 2024
🏆
staff go unnoticed
No recognition in the moment. Your best people leave because nobody was watching.
— Replacing one team member costs USD $5K–$16K · Cornell
📊
leadership flies blind
Multi-venue operators hear about last night on a phone call this morning.
— Restaurant management software growing 16.3% a year to $19.87B by 2033 · Market Research Future 2025
what's inside
built for the floor. visible from the boardroom.
💬
guest QR + NFC feedback
Table QR or NFC tap. Rating, category, comment, staff name — under 30 seconds, any phone, anywhere in the world.
🔴
live complaint alerts
A red card the instant a 1 or 2 star lands. Stopwatch running. Close, escalate or carry forward.
🏆
staff recognition
Points from guest reviews automatically. Manual awards for upsells and peer support. Live leaderboard every shift.
Every venue and every event live on one screen. Incidents, readiness, revenue, leaderboards.
✦
logan — AI assistant
Ask Logan what to do when a guest complains, a staff member no-shows, or the till doesn't reconcile. Answers in seconds.
one platform. two modules.
two modules. one login.
StarLoop runs your daily service. EventLoop runs your events. Same data, same Command Center.
● starloop
restaurants · bars · pubs
Everything a venue needs to run a tight service.
table QR guest feedback
live complaint alert feed
staff points and leaderboard
end-of-shift wash-up report
multi-venue command center
logan AI assistant
● eventloop
events · galas · functions
Live operational intelligence for one-off events, from readiness check to wash-up.
event creation and event plan
readiness scoring by department
live incident tracking
editable checklists per event
AI wash-up report
cross-event command center
by the numbers
the cost of doing nothing.
0
Staff turnover rate in hospitality — the highest of any industry. Replacing one team member costs up to $16,000 USD.
MyHR / MBIE 2024
0
Customers lost on average from a single unresolved negative review. One complaint unaddressed costs far more than a comped meal.
Womply Research
0
Upper cost in thousands of replacing a single hospitality supervisor or chef before lost productivity is counted.
Cornell University / MBIE
pricing
simple. no lock-in.
FREE TRIAL
30 days. one venue. no card.
Full access to StarLoop for one venue for 30 days. We just need your business details so we can set it up properly. No credit card, cancel any time, no auto-charge at the end.
Every venue is different. Loop is built to flex around your operation — not the other way around. Each feature can be switched on or off, and pricing is adjusted accordingly. Contact us to build a plan that fits exactly what your venues need.
We review every request personally and set you up properly.
✓
you're in the queue.
We'll email your access code within one business day. Check spam if it hasn't landed.
common questions
before you ask.
looopoi is operational intelligence software for restaurants, bars, pubs and event venues. It connects guest feedback from a table QR code, live duty manager alerts, automatic staff recognition, shift and event wash-up reports, and a multi-venue Command Center in one system. Two modules: StarLoop for daily hospitality service and EventLoop for events, galas and functions.
A guest scans the QR code or taps the NFC tag on their table. In under 30 seconds they give a rating, pick a category, leave a comment and name the staff member who served them. The duty manager's screen updates instantly — no refresh needed.
Solo is $199 USD per venue per month for a single venue. Growth is $149 USD per venue per month for 2 to 5 venues and includes the Command Center. Group pricing is custom for 6 or more venues or event operators. Every plan starts with a 30-day free trial of one venue with no credit card.
Yes. 30 days, one venue, no credit card, no auto-charge when it ends. We ask for your business details so the venue is configured properly before you log in.
Yes. The Command Center shows every venue live on one screen: open complaints, readiness, incidents, revenue by shift and staff leaderboards across all locations.
Yes. EventLoop is built for galas, functions and one-off events. You create the event, it generates a readiness checklist by department, tracks incidents live, and writes an AI wash-up report at the end.
Logan is the built-in AI operations assistant. Duty managers ask Logan questions in real time — how to handle a complaint, what to do about a no-show, how to process a refund. Powered by Claude through a secure proxy. Conversations stay in your account.
Each client's data is isolated by client ID with row-level database security. Guest, staff and revenue data is never shared with other clients, never sold, and never used to train external AI models. Infrastructure runs on Supabase.
Most single venues are live within one business day. Add your venue, add your staff, print your table QR codes. Groups get a 30-minute onboarding call.
No lock-in on Solo or Growth. Month to month, cancel any time. Group plans can take an optional annual agreement at a discount.
Yes. It works in any market and any timezone. Pricing is in USD and can be quoted in AED, SGD, AUD or GBP on request.
Most tools collect feedback and stop there. looopoi connects the whole chain: the guest speaks, the duty manager is alerted in real time, the staff member who resolved it is recognised automatically, and leadership sees it across every venue. One system, one closed loop.
contact
let's talk.
Whether you are ready to start a trial, want to see a live demo, or just have questions — get in touch. We reply within 24 hours.