Last updated: 31 July 2026
These Terms of Service govern your use of looopoi operational intelligence software. By signing up for an account, starting a free trial, or using any part of the looopoi platform, you agree to these terms.
looopoi provides operational intelligence software for hospitality venues and event operators. The service includes guest feedback collection via QR code and NFC, real-time duty manager alerts, staff recognition and gamification, shift and event wash-up reports, and a multi-venue Command Center dashboard. Two modules are available: StarLoop for daily hospitality operations and EventLoop for events, galas and functions.
New accounts receive a 30-day free trial of one venue with full access to StarLoop features. No credit card is required to start the trial. The trial does not automatically convert to a paid subscription. At the end of the 30 days, you may choose to subscribe to a paid plan or your account will be suspended. We ask for your business details so we can configure your venue properly before you log in.
Paid plans are billed monthly in advance. Solo plans are $199 USD per venue per month. Growth plans are $149 USD per venue per month for 2 to 5 venues. Group pricing is custom and agreed in writing. All prices are in US dollars unless otherwise agreed. You are responsible for any applicable taxes.
Solo and Growth plans are month-to-month with no lock-in. You may cancel at any time through your account settings or by emailing hello@looopoi.com. Cancellation takes effect at the end of the current billing period. No refunds are given for partial months. Group plans with an annual agreement may have early termination fees as specified in your written agreement.
You agree to use looopoi only for lawful hospitality operations. You may not:
You own your venue data, guest feedback, staff records and operational reports. looopoi retains the right to use anonymised, aggregated data for product improvement and analytics. We do not sell, share or rent your identifiable data to third parties. We do not use your data to train external AI models.
We implement industry-standard security measures including TLS encryption, row-level database isolation, and regular security reviews. Our full Privacy Policy is available at looopoi.com/privacy.
We aim for 99.9% uptime for paid plans. We may perform scheduled maintenance with reasonable notice. We are not liable for downtime caused by factors outside our reasonable control, including internet outages, third-party service failures, or force majeure events.
To the maximum extent permitted by law, looopoi's total liability to you for any claim arising from these terms or your use of the service is limited to the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, special or consequential damages, including lost profits or revenue, even if advised of the possibility.
We may update these Terms of Service from time to time. Material changes will be notified by email at least 30 days before taking effect. Your continued use of the service after changes take effect constitutes acceptance of the updated terms.
These terms are governed by the laws of New Zealand. Any dispute will be resolved in the courts of Auckland, New Zealand.
For questions about these terms, contact hello@looopoi.com.